Contact Us
We're here to support you
How can we help you today?
Select the option that best describes why you're contacting us:
Frequently Asked Questions
Find quick answers to common questions:
Do I need to speak English to get help?
No. We provide support in English, Albanian, Arabic, Bengali, Urdu, and Tigrinya. If you need an interpreter for other languages, please let us know and we'll arrange one.
What documents do I need to bring?
For most inquiries, just bring photo ID. For benefit advocacy, bring any letters from DWP or council. For course enrollment, bring proof of address. Don't worry if you're missing documents—we can help you obtain them.
Is there a cost for your services?
All our services are completely free. We are a Community Interest Company funded to support local residents. There are no hidden fees or charges.
How quickly will you respond to my message?
Urgent advocacy (housing crisis, benefit stoppage): Same business day | Course enrollment: 2-3 business days | Employment support: 2-3 business days | General inquiries: 3-5 business days. Office hours: Mon-Fri, 9am-5pm.
Will my information be kept private?
Yes. We follow strict data protection rules (GDPR). Your information is only shared with your consent or when legally required. Read our full Privacy Policy for details.
Can someone help me fill out this form?
Absolutely. You can call us on 020 3026 6258 and we'll complete the form together over the phone. Or visit us during drop-in hours (Mon-Fri, 10am-4pm) and our staff will assist you.
What areas do you cover?
We primarily serve Newham, Enfield, Redbridge, Barking & Dagenham, and Havering. If you're outside these areas, we can refer you to appropriate local services.
I need urgent help with housing/benefits - what should I do?
For urgent matters: 1) Call us immediately on 020 3026 6258 (Mon-Fri, 9am-5pm), or 2) Select 'Advocacy & Rights Support' above and mark it as urgent. We'll respond the same business day.